To claim back money you’re owed, call your supplier. You’ll need to give them an up-to-date meter reading. Your supplier might try to convince you to leave money on your account, but the decision is yours.
How do I get a refund from my old energy supplier?
If you’ve been told you’re owed money, you can ask for it on the phone, online or by post. Ask your previous supplier for details. They must refund money left on your account no matter how long ago the account was closed. They have to pay back anything they owe you within 10 working days of sending your final bill.
Can energy companies keep your credit?
Over a year, your usage and payments should balance out. If your energy account had any credit in it at the end of your contract’s year then currently a few providers will refund credit over a certain amount, but many will keep the credit into the next year.
How long should it take to get a refund from energy supplier?
The length of time that a refund takes will depend on your supplier. In some cases, you should be able to get it within eight weeks, although it may take months. Ultimately, this is down to the energy supplier, so the sooner you make a request for a refund, the sooner the money will be in your account.
How do I get my credit back from Eon?
How do I get a refund? Once we’ve closed your account and agreed your final read with your new supplier, we’ll send any refund within 10 working days unless your credit is over £500 which’ll take a little longer. If you were a Direct Debit customer we’ll automatically refund your credit to your bank.
How do I get a refund from octopus energy?
To ask for your credit back, just hit the little button underneath your balance on your online account dashboard. If you think you’re due a refund but you don’t see an option on your online account, just email firstname.lastname@example.org to talk to the team.
How long does an ovo refund take?
As long as you’ve met the criteria listed in the previous section, and you have an active Direct Debit, we’ll pay your refund into your bank account within 5 working days. If you let us know in advance, we can also refund you by cheque, which will take 7-10 working days to process.
Do I owe money if I am in debit?
What does debit mean on a bill? DR (or debit) means you owe money to your supplier, as you haven’t paid enough. If a debit balance keeps growing, your supplier may suggest raising your Direct Debit payment, to help you catch up.
Is it better to be in credit or debit?
Credit cards offer better consumer protections against fraud compared with debit cards linked to a bank account. Newer debit cards offer more credit card–like protection, while many credit cards no longer charge annual fees.
How long can energy companies chase you for debt?
Under Ofgem rules, an energy supplier can’t chase debts which are more than a year old if it was at fault. However administrators can chase debts which are up to six years old, meaning consumers could suddenly be stung with bills dating from several years before.
Do British Gas give refunds?
You might be owed money in some cases, for example if you’ve moved house or switched to a new supplier. If you have, we’ll automatically refund any credit left after you’ve paid your final bill. As long as we have your bank details or your new address.
Do I have to inform energy supplier I’m switching?
While you don’t need to inform your current supplier that you’re switching, you should provide a meter reading to your new and old provider on the day of the supply switchover to ensure your bills are correct.
What happens to your credit when you switch energy supplier?
When you change energy supplier your credit will be considered your ‘closed account balance’ and should reflect the remaining credit in your final bill. Make sure that you give your supplier a final meter reading so they can accurately calculate your final bill.
How do I recover my money when I mistakenly paid the electricity bill twice?
In your case you may go to the electricity office with your bill and aske them if the additional payment was received by them. If yes, then wait so that the same will be adjusted in the next bill.
How do I contact EON?
If you want to make a complaint, or talk to us about an existing complaint, call us on 0345 052 0000. To talk to us about making a payment, providing us with meter readings or if you have a question about your bill, call us on 0345 052 0000. If you wish to receive letters or bills in braille, call us on 0345 052 0000.