How do I get a replacement electric key SSE?
If you’ve lost your Pay As You Go (pre-payment) key or card, please call us on 0345 026 7039 and we’ll send you a new one. Just so you know, we might charge you for a replacement key or card.
How do I get a new electric key?
The quickest is to get a replacement from a local PayPoint or Payzone location. Before you go, you’ll need to contact your energy supplier to let them know you want a new key. They’ll give you a reference number, which you can then take to the store.
How do I top up my electric meter without a key?
Can you top up your electric without a card or key? If you don’t have access to your prepayment meter key or smart card, you can still top up your electric meter using your mobile app or logging into your customer portal.
Can I put emergency electric on without key?
To access your Emergency Credit you must have the key or card in the meter. You’ll need to pay back the Emergency Credit next time you top up, and any remainder will be put on as credit. If you use all your Emergency Credit and don’t top up to replace it, you may not have an energy supply until you have repaid it.
How do I top up my electric SSE without my card?
If you haven’t got your card to hand, contact us and we’ll give this to you over the phone. You can also give us your email address and phone number. If we’ve got your email address, we’ll be able to send you a receipt for your top-up payment. Next, you’ll need to enter your payment details.
What do I do if I lost my Eon Electric key?
If you lose your key or card, have it stolen, or think it’s missing in the post, you’ll need to get in touch. We’ll check shops in your area to see if you can pick a new one up from there (you can do this at most shops with a PayPoint or Payzone sign).
Can I put 5 on my electric key?
In this article: Your electricity meter can hold up to a total of £255, as can your electricity key. This means at any one time you can have a maximum of £510 on your meter and key. … For electricity meters, you can top up from £5, and with gas from as little as £1.
Can I use someone else’s electric key?
Someone else can top up on your behalf
They will need to take your key or card with them. They can use our store locator if they’re not sure where to go and want to avoid going into too many different shops.
Can you top up your electric key online?
Topping up your electricity meter online
If you’ve got a smart meter and are on our Smart PAYG+ plan, you can top up your electricity and gas online. However, if you’ve got an older, traditional meter or you’re on Smart PAYG Standard and use a key or card to top up, you’ll need to top up at a PayPoint instead.
Where can I get my electric key top up?
You can top up your gas card or electricity key at any of the following shops:
- Post Office.
Will my electricity run out at night?
Your electric shouldn’t run out at night – learn more about emergency credit here. If you pay for your electric with a prepayment meter, it is possible for you to run out of credit and therefore power. … If you’ve got a meter, it’s important to understand how your electricity supply works and what to do if you run out.
What is the maximum amount you can put on an electric key SSE?
You can top-up between £1 and £99 in one go. Put your key into the meter When you get home, put the key into your meter to transfer the credit.
What happens when prepaid electricity runs out?
When meter balance reaches zero, the meter switches off the electricity that powers your house. Indeed, the prepaid electricity meter has a relay (an automatic switch) which disconnects the power when there is no units left. When you top up, the meter balance increases and the relays lets electricity flows again.
What happens when you run out of emergency electric?
If you run out of credit you‘ll build up extra debt to your supplier, for example you’ll need to pay back any emergency credit you use. You can agree how to pay it back with your supplier. If it feels like you’re running out of credit too quickly, paying off debt could be the problem.
How do I get emergency electricity NI?
When you turn the low-credit warning sound off you will automatically get £1 emergency credit. If you do not turn the warning sound off, your supply will switch off. Should this happen, simply press any button and your £1 emergency credit will come back on after a few seconds.